Refund Policy

Digital delivery

The premium unlock is a one-time payment that delivers instantly — as soon as it's processed, the additional statistics (activity heatmap, monthly trend, response speed, longest uninterrupted conversation) are unlocked for that result. Because delivery is instant and digital, and you explicitly ask for it to start right away, purchases are generally non-refundable once the unlock has been delivered.

When we will still help

We'll review and refund a payment if something genuinely went wrong on our end, for example:

• You were charged more than once for the same unlock.
• You paid but the premium content never unlocked due to a technical error.
• You were charged an amount that doesn't match the price shown at checkout.

If any of this happens, email us at hello@chatsude.comwith your order details (the email from Lemon Squeezy is fine) and we'll sort it out.

Payment processing

Payments are handled by Lemon Squeezy, our payment processor and merchant of record. Any refund we approve is issued back to your original payment method through their system.

Contact

Questions about a payment: hello@chatsude.com